A recruiting chatbot automates candidate engagement and application completion. A candidate-pleasing AI-powered recruiting chatbot may collect screening information instead of tedious or complicated paperwork.
A recruiting and HR chatbot can have many functions. Harver CHAT, a conversational recruiting chatbot, sounds natural and welcoming. This provides professional yet pleasant interactions on your careers website to start a candidate’s hiring journey.
Talkative recruiting chatbots can go beyond asking questions and recording answers. The premium edition of Harver CHAT (Conversational Hiring AI Tool) can interpret a candidate’s inquiries and intent to react relevantly and safely from an employer brand standpoint.
Here’s your company’s roadmap to creating an AI chatbot for recruiting
Chatbot recruiting best practices: Identify your needs
Determine your company’s conversational AI chatbot recruiting needs. After agreeing on the why, your team may set goals and requirements to guide your HR AI chatbot solutions provider search.
Say your major purpose is to review applications quickly. You may screen candidates without tedious application forms by conversationally asking them ATS-required questions. A conversational AI chatbot like Harver CHAT’s regular version would suit your company.
What if you desire more robust functionality? Your chatbot can parse and answer candidate queries. Thus, you should focus on companies who offer innovative HR chatbot solutions like Harver CHAT premium. Hire chatbot providers like Harver who offer both alternatives and can assist your team if you’re unsure which is ideal.
Chatbot recruiting best practices: Choose your provider cautiously
In addition to what you agree on in the “identify your needs” step, your recruiting chatbot tool should have certain attributes. Based on our experience helping organisations hire better and faster, here are five essential capabilities for boosting time to hire, application completion rate, and candidate satisfaction.
Avoid low-fairness chatbots by choosing one that mitigates bias. Avoid biassed automated dialogues that self-select candidates. An automated chatbot that supports fair hiring can boost top-of-funnel job searchers’ completion rates.
Consider a conversational AI chatbot to boost candidate engagement and satisfaction. With a kind AI and human touch, a conversational recruiting chatbot can reduce drop-off for your firm.
Use an applicant-friendly chatbot to boost candidate satisfaction and attract top talent. Mobile apps dominate retail, restaurant, and other hourly job applications. Having a modern, mobile-first chatbot helps. Accessibility concessions like colour blindness settings aid and support fair hiring.
Recruiters and volunteers should test your chatbot during design. User testing can reveal frustration spots to fix, such as converting from open-ended questions to faster and easier smartphone buttons to reduce typing.
Start your employment process with a brandable/customizable chatbot to boost employer brand. An artificial chatbot that sounds and looks like your brand builds candidate trust. Customising choices lets you tailor to your company’s needs.
Use an ATS-integrated chatbot to automate screening and applications. A conversational recruiting chatbot can collect screening data and send it to your ATS to speed up the application process.
Check which ATS prospective chatbot solution partners integrate with. Harver CHAT interfaces with 10+ top ATS solutions, including iCIMS, SAP SuccessFactors, and Workday.
Chatbot recruiting best practices: Personalize your chatbot
First impressions of your employer brand include your HR or recruitment chatbot. What impression do you want to give a job seeker who visits your careers page or sees a job ad? One that inspires application completion and employer brand loyalty through trust and confidence.
Your conversational recruiting chatbot should grin and speak productively. Follow these guidelines to create a personalized recruiting chatbot experience that’s distinctively “you.” This will let your employer brand shine.
- Customise your recruiting chatbot with your brand logo, colours, and style.
- Just starting chatbots? Harver CHAT customers receive chatbot design guidelines for easy adoption and clever branding.
- Customise your chatbot to sound like your brand.
- Use graphics, GIFs, and videos to engage applicants.
Chatbot recruiting best practices: Train recruiters
Want to prepare your recruiters for hiring chatbot success? Obtain recruiting team buy-in before execution. Show them how an automated recruiting chatbot can save time and speed up hiring. Effective choices like Harver CHAT can engage, screen, and hire in one day.
After understanding the personal and organisational advantages of a recruitment chatbot, your team will be more willing to use your new recruiting efficiency solution. Customers should automate candidate chatbot invitations. Manually sending invites is possible with Harver CHAT. If so, train recruiters to issue invites quickly. Candidates can complete their part while engaged.
Recruiters should be trained before deploying your chatbot. This helps manage change as you optimize operations and evolve processes. We recommend recruiters study Harver CHAT transcripts before interviewing candidates. Candidates don’t want to fill out many forms with the same information or answer the same questions after conversation. Reviewing chat transcripts beforehand shows the recruiter knows the candidate, which boosts candidate satisfaction.
Best practise recruiting chatbot implementation and iteration
AI-powered conversational chatbots can screen prospects, but they need continual monitoring and optimisation. Not set and forget, implement and iterate.
Assess your stats regularly. Common chatbot metrics include:
- Chat engagement—how many applicants use your recruiting chatbot
- Change in conversion rate before and after chatbot implementation
Update questions/answers to keep current. Some recruiting chatbots aim to be conversational yet spew obsolete employer information. Audit and update your AI-powered chatbot’s inputs at a fair frequency. Some employers like quarterly, while others prefer shorter or longer periods. Finally, major changes to your website, recruiting tools, or recruitment marketing channels should trigger chatbot input revisions.
We propose following up on candidate feedback and enhancing your recruiting chatbot based on stats and internal updates. Your company may optimise chatbot performance and candidate experience by prioritising candidates. Both reduce hiring time and increase application completeness.
Harver CHAT makes it easy to measure applicant satisfaction with your chatbot. Our conversational hiring chat tool lets you end each talk with a candidate satisfaction rating question. Feedback collection is nearly real-time.
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