Chatbot Assessments are programs that use artificial intelligence to talk to users in a way that sounds like a real conversation. This simulation can be done through instant messaging apps, websites, mobile apps, or even by calling someone.
Assessment of Chatbots in Hiring
Chatbot Assessment in hiring makes it easier for candidates and recruiters to talk to each other. It also improves the candidate experience by letting the recruiter learn more about the applicant’s behavior and how they’ve used it. At the same time, they give businesses new ways to improve the way they engage candidates and run their business by lowering the price tag on customer service.
Half of businesses plan to put more money into chatbot assistants instead of mobile apps. Chatbots are more like intuitive software programs, so they can be evaluated from different points of view, such as usability and human variables, and on specific measures, such as customer satisfaction, task completion, time management, and so on. It’s just an attempt to make the conversation more human-like, and then AI is used to analyze the conversation.
Hiring AI-based chatbot evaluations?
Live chat interfaces are an unquestionably popular way for web-based businesses to keep in constant contact with their customers. Clients use these chatbots to get information about products, services, and so on, or to get help with technical issues. Because chatbots work in real time, customer service has become a two-way conversation, which has a big effect on trust and satisfaction.
Chatbots powered by Artificial Intelligence (AI) are taking Customer Relationship Management (CRM) to a new level by improving and automating consumer-to-business, business-to-purchaser, and business-to-business interactions by pushing and pulling the right data at the right time.Research shows that AI-based chatbots might be able to handle more than half of customer questions today.
Why are recruiters so interested in chatbot hiring evaluations?
According to an upcoming HubSpot report, many of the 71% of people who are willing to use chatbots to get customer service do so because they need their questions answered as soon as possible.Candidates for jobs tend to focus on how they can help the company. They are no longer willing to wait for services or help for weeks, days, hours, or even minutes. They want an answer to their questions as soon as possible. Shoppers are no longer happy to be limited by the special strategies that an organization has chosen. They need to connect with innovation in a lot of different ways. A conversational AI-based chatbot can help solve these problems by letting customers ask for whatever they need through different channels, no matter where they are or what time it is.
What’s Important About Chatbot Evaluation in Hiring
Chatbot Assessments make candidates feel like they are talking to a real person, which helps them evaluate candidates faster. Not only does it help candidates, but it also helps HR teams. Most developers try to design chatbots in a way that is similar to how HRs do their jobs. This can save HRs a lot of time. Aside from that, it helps candidates a lot because it cuts down on the time they have to wait for answers.
Conversations are at the heart of every chatbot. Most AI-based Chatbots are run by advanced algorithms for machine learning and processing of natural languages technology.
- Processing of natural language
- Conversation starters
- Managing context and understanding natural language
- Detecting entities and intentions
In Chatbot Assessments, the chatbots are already set up to evaluate and understand a candidate’s needs as they relate to the company. All of the bot’s specific knowledge and terms are taught to it, so it can have perfect conversations. It is already set up to handle the most common candidate requests for each company.
Chatbots are great for talking to candidates, and they can also help you get information about them, like their basic information, education, experience, talents, and skills. This information can be very helpful for creating profiles of your candidates, retargeting them, and making conversation flows that are specific to certain types of candidates.
4. Candidate evaluation
Real-time data is added to the platform as the chatbot keeps talking to candidates. Recruiters and HR teams can look at this information on a well-organized dashboard that shows all the details of the conversation, such as the time and date of each message. Recruiters can use this information to make decisions about candidates before they even talk to them.
5. Invitation to Participants
The invitation to participate feature in AI-based Chatbot assessments makes it easy for HR or recruiters to work with a large amount of candidate data and invite each candidate individually. Chatbots can also help write the different kinds of emails needed for different jobs. Chatbots can cut down on manual work because they are always getting better at handling large amounts of data.
Read more: Using Data Analytics to improve your recruitment process